Choice Hotels International has announced that Michelle Masters has joined the company as regional vice president of franchise services, Northeast region.
In the role, Ms Masters will lead the company’s area directors, a field-based team of franchise operations business consultants, to help drive system-wide hotel performance and owner satisfaction throughout the Northeast United States.
“Franchise success and profitability is the cornerstone of our proven business model, and as one of the few hotel companies to still provide on-the-ground guidance and support to owners, recruiting top industry talent to our team is something we take pride in,” said Curtis Osekowsky, vice president of franchise services, Choice Hotels.
“Michelle is a demonstrated leader with a breadth of industry knowledge and experience, making her the ideal person to amplify our Northeast field operations.”
Ms Masters brings more than 20 years of experience in operations and management to Choice’s franchise services team.
Prior to joining Choice, Ms Masters served as a regional vice president of franchise operations for Radisson Hotel Group, where she developed and implemented strategies to help the company’s hotel owners streamline operations, optimise profitability, and increase customer loyalty.
Earlier in her career, she held various leadership positions related to hotel operations, compliance and sales.
Ms Masters is a Certified Hotel Administrator and was recognised as one of Hotel Management’s Top 30 Influential Women in Hospitality in 2018.